Frequently Asked Questions
Holiday shipping
🎄 Holiday Shipping Update: Order in Time for Christmas! 🎄
As the festive season approaches, we want to ensure your holiday shopping is as smooth as possible. Here's what you need to know about ordering your favorite items in time for Christmas:
Recommended Order Deadline: DECEMBER 12. To have your items nestled under the tree before Christmas, please take note of our recommended order submission deadline of December 12. This is to give your gifts the best chance of arriving on time.
Speedy Printing: For our apparel items, our printing partner has a swift turnaround of 2-5 business days. All orders must be in by December 12 to ensure delivery in time for Christmas.
Stay Updated: Remember, these are recommendations, not guarantees. We're closely monitoring our shipping carriers and partners for the latest info, and we'll update these dates as needed. Keep checking back to stay informed!
Shop Early: The best way to avoid any holiday rush is to shop early. This way, you'll have peace of mind knowing your gifts are on their way.
We're here to help make your holiday season merry and bright. Happy shopping!
AUTOGRAPHS & PERSONLIZED MESSAGES
Will the photos I order have watermarks?
Not at all! The watermarks are just for online protection. The prints you receive will be free of watermarks, giving you a clear and beautiful image.
What kind of language is permitted in personalized messages?
We maintain a family-friendly environment and do not accept messages that contain swear words, offensive language, or vulgar expressions. We also steer clear of violent or negative content. By sending us your message, you're agreeing to our guidelines. If something's not quite right, we'll be in touch to help tweak it. Our goal is to spread joy and positivity, so let's keep it fun for everyone!
What happens if my message doesn't meet the guidelines?
No stress! If your message needs a little adjustment, we'll contact you at the email you provided at checkout to ensure it aligns with our community guidelines.
Where will personalized messages and autographs be placed on greeting cards, postcards, and photos?
Personalized messages and autographs will be placed inside greeting cards, in the designated message area on postcards, and in a suitable spot on photos. Have a special placement in mind? Simply mention it in the "Special Instructions" box during checkout, and we'll make every effort to accommodate your request.
Who checks the spelling in personalized messages?
That's on you! Please double-check your message for any typos or errors before submitting. We print exactly what you send us.
Can I make changes to my personalized message after submitting my order?
Please double-check your message before you purchase, as we're unable to make changes once your order is submitted. This ensures your order is processed swiftly and accurately. So, take a moment to review your message and make sure it's exactly how you want it – it's your masterpiece, after all!
Issue With an order?
What happens after my order is delivered?
You will receive an email confirming the delivery of your order. This email includes all essential details about your order, including product information and quantities.
What should I do if there's a problem with my order?
If you've received an item that's not up to the expected standard, please inform us by clicking the "Report a problem" button next to the affected item in your post-delivery email.
How does the issue-reporting process work?
Reporting a problem is straightforward. In your post-delivery email, simply click the "Report a problem" button for the item in question. This will initiate the resolution process, which will connect you with the customer support team for our printing partners. This allows them to manage the process directly, for the speediest resolution possible. They are dedicated to resolving issues efficiently and will do their best to provide a quick solution, such as reprints or refunds.
Shipping for Autographed & Personalized Items
Why didn't I receive my autographed items with the rest of my order?
Yes, autographed or personalized items are shipped separately. This is due to the special handling and additional care required for these unique items. Often, standard printed merchandise like T-shirts and mugs may arrive more quickly due to the faster processing times for standard items than for autographed/personalized items.
Should I be concerned if my autographed items haven't arrived yet?
There's no need to worry if your autographed items take a bit longer to arrive. They are on their way! The shipping times for these items differ due to their personalized nature.
Will I be notified when each part of my order is shipped?
Yes, you will receive separate notifications for the shipment of your standard merchandise and your autographed/personalized items. This way, you can keep track of each item's delivery status.
What should I do if I receive my standard items but not my autographed ones?
If you have received your standard items but are still waiting for your autographed products, please be patient. These items are shipped separately and may take additional time. Rest assured, they are on their way!